SHIRLEY  DIWERT                                                       712 Bernard Avenue                                                                                             skillorama@yahoo.com

Kelowna, BC V1Y 6P5

Tourism & Hospitality Professional

Self motivated and resourceful Travel Specialist offering exceptional problem solving, communication and leadership skills. Seasoned world traveler with proven history of managing diversity with a high degree of professionalism and discretion assuring each travel experience is safe, memorable and the highest representation of company standards.

Highlights & Qualifications

• Over 20 years experience as Tour Manager domestic & international tours groups of 2 to 50 clients

• Bachelor Degree + Teacher Credential

• Courses plus continual education self taught in: Art History, History, Geology, Flora & Fauna,  French, Spanish

• Accomplished public speaker creating interesting, educational, running commentary unique to each destination, entertain with humour

• Exceptional communication, organizational and listening skills to coordinate with Tour Companies suppliers, transport and hotels. Completed all Tour paperwork immediately and accurately

• Cross sold company tours with pamphlets of wish list vacations for group and improved profit margin by 10% for new market in South America Cross Tour

• Used a Treo, Blackberry, portable debit card machine and portable printer on bus for optional tour sales. Completed financial accounts with Treo machine creating for the office of 15% and 100% accuracy rate. Did accounts to balance home & foreign currency.

• Assisted Tour Company to redesign parts of a new South America series; changing some hotels and condensing tours by two days improving flow of tour and reducing costs by 15% resulting in increased market share

• Personalized client service with request list of: dietary restrictions, room requests, interest & hobbies of clients. Informed group of: Museum, galleries, Opera houses, faxe to book tickets, did dinner reservation to maximize cultural experience and romance of area to enhance leisure time

• Provided fun activity group bonding: Trivia games – varied topics as: world history, Natural Wonders, World Capitals.

Work History

Tour Manager Globus Tours 1984 -2007                                                                                                       Tour Manager Shearings  2001-2002.                                                                             .                     Tour Manager Interpacific Tours 1989-1992                                                                        Tour Manager AARP, RFD 1987-1992                                                                                                            Tour Manager General Tours 1998-2000

References Available Upon Request